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Get a Competitive Edge in the E-commerce Market with Last Mile Delivery Services

The logistics revolution for last-mile deliveries has begun. Perfecting the final mile is fast becoming a brand differentiator as online businesses look for a competitive advantage.


It is not, however, without its difficulties. Taking control of the final mile necessitates making your deliveries quick and painless, as well as establishing a transparent order management cycle. 


So, what are last mile delivery services, and why are they so critical? What are the final-mile problems that online retailers encounter, and how do you handle or mitigate these risks?


We focus on last-mile delivery in Canada in this article, including the issues and solutions, so you can improve your logistics and improve the customer experience.


What exactly is last-mile delivery, and why is it so crucial?


Last-mile delivery or Final mile delivery companies are exactly what it says on the tin. It is concerned with the final delivery leg, from a transportation hub to the final delivery destination, which is usually the customer's home or business. 


As a result, final mile delivery has a single overarching goal:


To get the things to you as soon as feasible


Online buyers are increasingly looking for more convenient options for fast and free delivery, putting pressure on eCommerce companies to compete for the best delivery experience.


After all, 84% of customers will not return to a company that fails to deliver on time.


Last-mile delivery in Canada is critical not only for client retention but it is also the least efficient and costliest element of the process.


Deliveries that are late or incomplete


There are various customer-related difficulties that necessitate repeat delivery, including:


  • Incorrect name or address

  • Congestion in cities

  • Locations in the middle of nothing

  • Customers are unable to sign for or receive packages.


As a result, not only does estimating your total last-mile carrier in Canada’s delivery costs become more complex, but these nuances also imply that additional resources such as time and  money are spent trying to resolve them.


Fuel prices are exorbitant


Did you realize that final mile logistics accounts for more than 28% of your entire delivery cost?


Long excursions to your clients' houses can burn through gasoline, especially if they reside in sparsely populated areas, adding to the time it takes to get to each destination.


Transparency is required


Customers want real-time visibility of their order shipment status, delivery status, and last-mile delivery updates in this day and age. It's no longer enough to stick to a parcel tracking number to stand out.


To address this, several eCommerce companies provide real-time SMS updates to customers, informing them of when their delivery will arrive, where the delivery person is presently located, and how many deliveries they must complete before arriving at the customer's door.


It's critical that you create a last-mile delivery logistics solution that keeps clients up to date on the status of their packages.


Frictionless Delivery Process


You can increase productivity and lower expenses by aiming for a smooth delivery experience.


Responding to customer inquiries about their deliveries and any particular demands about how they should be delivered is, nevertheless, one of the most common sources of friction during last-mile delivery.

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